As software vendors tend to do during their big annual user conferences, SAP made a lot of promises to customers this week at Sapphire. The overarching theme was a desire to make SAP’s software simpler and its customers’ lives easier.

Like any promise, SAP’s pledge will only be as good as the follow-through. Here’s a look at the work that lies ahead, as well as some important conclusions drawn from Sapphire’s content.